Customer Service

Need help?

If you have any questions or complaints concerning our products, always begin by contacting the dealer who sold you the product. 

Find dealer

Help and advice

Wood-burning stoves

• FAQ - find answers to questions about wood-burning stoves
• How to clean and maintain your stove
• Lighting the most efficient fire in your wood-burning stove
• Choosing the wood-burning stove that is the right one for you
• The chimney for your wood-burning stove

Outdoor ovens and barbeques 

• How you light a fire in your Forno

Kitchenware

• Cast-iron products – durability and maintenance

Warranty

Our wood-burning stoves and kitchenware of cast iron carry a 10-YEAR WARRANTY, whereas ovens of sheet iron and Morsø outdoor ovens carry a 5-YEAR WARRANTY.

What is covered under the warranty? 

To ensure the best possible warranty treatment of your Morsø product, you should sign up for the warranty registration of your Morsø product.

Warranty registration